Which concept focuses on analyzing an entire workflow to identify and redesign processes for significant performance improvements?

• A. Purpose Statement
• B. Relationship Management
• C. Reengineering
• D. Six Sigma

Answer: (C)

Reengineering focuses on analyzing an entire workflow to identify and redesign processes for dramatic performance improvements. It starts by mapping the full end-to-end process, uncovering bottlenecks and non-value-added steps, and then rethinking how activities, information, and resources flow—often changing structures, roles, and technology to achieve substantial gains in cost, speed, quality, and service. This big, radical approach differs from Six Sigma, which targets reducing defects and variation within current processes and typically yields incremental improvements. The other concepts relate to setting goals or managing relationships, not to rethinking and radically redesigning workflows for major performance leaps.