Which term describes summaries of the strategic objectives and requirements, mission, vision, and goals for each business unit within the organization or for each client if the FM organization is an external service provider?

• A. Balanced Scorecard
• B. Client Profiles/ Business unit Goals
• C. Corporate Social Responsibility
• D. Change Management

Answer: (B)

This item is about how an FM organization articulates the strategic aims for each unit or client. Client Profiles/Business Unit Goals capture concise summaries of strategic objectives, requirements, mission, vision, and goals for each business unit or for each client when the FM provider is external. In practice, these profiles help ensure that service delivery and decision-making align with the specific strategy of each unit or client.

Balanced Scorecard, by contrast, is a framework for translating strategy into measurable performance metrics across multiple perspectives, not just describing the strategic aims themselves. Corporate Social Responsibility focuses on an organization's duties to society and ethical stewardship, not unit-level strategy summaries. Change Management deals with guiding organizational or process changes, rather than defining strategic objectives per unit.